Best RMM Tools for Small MSPs 2026

Last updated: April 2026

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Quick Answer

ConnectWise, founded in 1982, offers RMM and PSA software and won the 2024 Channel Futures MSP 501 Gala Award for its RMM product.
ConnectWise RMM provides automated OS and third-party patching, AI scripting, and intelligent monitoring in its Essential plan.
Kaseya VSA is another leading RMM solution for small MSPs, known for its remote monitoring and management capabilities.
ConnectWise has won 25 other awards in 2024 across various categories, highlighting its reputation, reliability, and effectiveness.

Managed Service Providers (MSPs) rely on robust Remote Monitoring and Management (RMM) tools to keep their clients' IT systems running smoothly. In 2026, small MSPs need solutions that offer powerful features without overwhelming complexity or budget. ConnectWise RMM stands out as a top contender, backed by decades of industry experience. Founded in 1982, ConnectWise has a long history of developing products for IT professionals worldwide. The company's commitment to innovation and quality is clear, as ConnectWise RMM secured the 2024 Channel Futures MSP 501 Gala Award in the 'Preferred vendor' category. This recognition, alongside 25 other awards ConnectWise received in 2024, underscores its strong position in the market. ConnectWise RMM helps teams automate various tasks, including patch management and AI scripting, and offers intelligent monitoring to ensure client systems are always performing optimally.

What is an RMM Tool for Small MSPs?

An RMM tool is a software solution that allows Managed Service Providers to remotely manage and monitor their clients' IT infrastructure. For small MSPs, these tools are essential for delivering efficient and proactive IT support. They enable an MSP to oversee a wide range of client devices, including workstations, servers, and network components, all from a centralized location. This capability is critical for small teams that need to maximize their efficiency and cover a broad client base without needing to be physically present at each client site. The core purpose of an RMM tool is to provide visibility into client systems, automate routine maintenance tasks, and alert the MSP to potential issues before they become critical problems.

Core Functions of RMM Tools

RMM tools perform several vital functions that streamline IT management for small MSPs. One primary function is remote monitoring. This involves continuously checking the health and performance of client devices. The RMM system collects data on CPU usage, memory consumption, disk space, network activity, and the status of various services and applications. It can identify anomalies or performance bottlenecks that might indicate an impending issue. For example, if a server's disk space is running low, the RMM tool can trigger an alert, allowing the MSP to address the problem proactively. This proactive approach helps prevent downtime and ensures client systems remain operational.

Another key function is automated task management. Small MSPs often have limited staff, making automation crucial for handling repetitive tasks efficiently. RMM tools allow MSPs to schedule and automate actions such as operating system updates, third-party application patching, and routine maintenance scripts. This ensures that client systems are always up-to-date and secure without requiring manual intervention for each device. For instance, automated patch management, a feature offered by ConnectWise RMM, ensures that security vulnerabilities are addressed promptly across all managed endpoints. This significantly reduces the risk of cyberattacks and keeps client data safe.

Remote access is also a fundamental component of RMM solutions. When an issue arises that requires direct intervention, RMM tools provide secure remote access to client devices. This allows technicians to troubleshoot problems, install software, or configure settings as if they were physically at the client's location. This capability is invaluable for resolving issues quickly and efficiently, minimizing disruption to the client's business operations. The ability to quickly connect to a user's machine to diagnose a problem or apply a fix is a cornerstone of effective managed services.

Importance for Small MSPs

For small MSPs, selecting the right RMM tool is a strategic decision that impacts their operational efficiency, service delivery, and profitability. These businesses often operate with tighter budgets and smaller teams compared to larger enterprises. Therefore, they need an RMM solution that offers a strong balance of features, ease of use, and cost-effectiveness. A well-chosen RMM tool can help small MSPs scale their operations without proportionally increasing their headcount. By automating routine tasks and enabling proactive monitoring, MSPs can manage more clients with the same number of technicians, leading to higher profit margins and increased client satisfaction.

Furthermore, an effective RMM tool helps small MSPs differentiate themselves in a competitive market. By providing consistent, high-quality, and proactive IT support, MSPs can build stronger relationships with their clients. Clients appreciate having their IT issues resolved before they even notice them, which is a direct benefit of intelligent monitoring and alert management provided by RMM solutions. The ability to present detailed reports on system health and maintenance activities, often compiled from a consolidated dashboard, also adds value and transparency to the MSP's services. This level of service delivery is often difficult to achieve without a sophisticated RMM platform.

Finally, security is a paramount concern for all businesses, and small MSPs are no exception. RMM tools, with their robust security policies and automated patching capabilities, play a critical role in protecting client data and systems from threats. By ensuring that operating systems and third-party applications are always patched against the latest vulnerabilities, RMM solutions significantly enhance the overall security posture of client environments. This not only protects the client but also safeguards the MSP's reputation as a reliable security partner. The investment in a high-quality RMM tool is an investment in the security and stability of both the MSP and its clients.

Why is ConnectWise RMM a Top Choice for Small MSPs?

ConnectWise RMM stands out as a top choice for small MSPs due to its long-standing industry presence, comprehensive feature set, and consistent recognition for its product quality. The company boasts a rich history, having been founded in 1982 as an IT solutions provider. This makes ConnectWise one of the most experienced players in the industry, bringing decades of expertise to its product development. Over the years, ConnectWise has continually introduced and improved its products, helping IT professionals around the world manage their services more effectively. This deep experience translates into a mature and reliable RMM platform that addresses the real-world challenges faced by MSPs.

Industry Recognition and Reliability

ConnectWise's commitment to excellence is reflected in its numerous awards and strong industry reputation. In 2024 alone, ConnectWise RMM received the prestigious Channel Futures MSP 501 Gala Award in the ‘Preferred vendor’ category. This award highlights the product's standing among its peers and users in the managed services industry. Beyond this significant achievement, ConnectWise also secured 25 other awards in 2024 across various categories. This impressive collection of accolades speaks volumes about the company's reputation, reliability, and the overall effectiveness of its solutions. Such widespread recognition gives small MSPs confidence that they are investing in a proven and trusted platform.

The reliability of ConnectWise RMM is further underscored by its ability to help teams automate a wide range of tasks. Through advanced scripting capabilities and dedicated Network Operations Center (NOC) services, ConnectWise empowers MSPs to streamline their operations. This automation is crucial for small MSPs looking to scale their services without significantly increasing their operational overhead. Automated processes ensure consistency in service delivery and free up technicians to focus on more complex, high-value tasks. The availability of NOC services can also provide an extension of the MSP's team, offering 24/7 monitoring and support, which is invaluable for maintaining client uptime.

Comprehensive Monitoring and Reporting

ConnectWise RMM provides a cross-platform dashboard that aggregates diverse data from all managed client environments. This consolidated dashboard transforms raw data into meaningful reports, offering MSPs a clear and actionable overview of their clients' IT health. For small MSPs, having all critical information in one place simplifies management and decision-making. The dashboard allows them to quickly identify trends, pinpoint potential issues, and demonstrate the value of their services to clients through comprehensive reporting. This level of visibility is essential for proactive management and effective communication with clients.

The platform's intelligent monitoring and alert management capabilities are also key differentiators. These features ensure that MSPs are immediately notified of critical events or performance deviations, allowing them to respond swiftly. This proactive issue resolution minimizes downtime for clients and enhances the MSP's reputation for responsiveness. "ConnectWise helps teams automate various tasks through scripting and NOC services. You get a cross-platform dashboard that compiles your diverse data and consolidates it into meaningful reports. With intelligent monitoring and alert management, ConnectWise is undoubtedly a good choice if you’re looking for a well-rounded RMM solution," states a TechRadar Review. This endorsement highlights the holistic nature of ConnectWise RMM as a solution that integrates automation, monitoring, and reporting into a cohesive platform.

Furthermore, ConnectWise RMM offers excellent value for money for teams of all sizes. Its capabilities range from automated patch management to AI scripting, providing a robust toolkit for managing diverse IT environments. The informative dashboards, combined with unified user interfaces (UIs), contribute to an easy-to-navigate experience. This is particularly beneficial for small MSPs that might be using multiple ConnectWise products, as it ensures a consistent user experience across the entire ecosystem. "ConnectWise RMM offers excellent value for money for teams of all sizes. From automated patch management to AI scripting, there’s a lot you can do with ConnectWise. Plus, its informative dashboards, coupled with unified UIs, make it an easy-to-navigate tool, even if you use multiple ConnectWise products," another TechRadar Review confirms. This ease of use reduces the learning curve for technicians and helps them become productive faster, which is a significant advantage for small teams.

What are the Key Features of ConnectWise RMM?

ConnectWise RMM offers a comprehensive suite of features designed to empower MSPs with efficient remote monitoring and management capabilities. These features span automation, security, monitoring, and reporting, providing a well-rounded solution for managing client IT infrastructure. For small MSPs, understanding these key features is crucial for leveraging the tool to its fullest potential and delivering top-tier services to their clients. The platform is built to streamline operations and ensure high availability of client systems.

Automation and Scripting

At the core of ConnectWise RMM's offering are its robust automation and scripting capabilities. The platform enables MSPs to automate various routine and complex tasks, significantly reducing manual effort and potential for human error. This includes automated OS and third-party patching, which ensures that all client operating systems and applications are kept up-to-date with the latest security fixes and performance enhancements. This is a critical feature for maintaining a strong security posture and preventing vulnerabilities from being exploited. The Essential plan, which is often sufficient for most small and medium-sized businesses and MSPs, includes these automated patching features.

Beyond basic patching, ConnectWise RMM also features AI scripting. This advanced capability allows MSPs to create and deploy sophisticated scripts to handle a wide array of IT management tasks. AI scripting can automate complex troubleshooting steps, system configurations, and custom maintenance routines across multiple client devices simultaneously. For example, an MSP could use AI scripting to automatically remediate common issues, deploy specific software packages, or enforce compliance policies. This level of automation frees up technicians to focus on more strategic initiatives and complex problem-solving, enhancing overall operational efficiency. For more details, see ConnectWise RMM Review 2024.

The platform's ability to automate tasks through scripting and NOC services is a significant advantage for small MSPs. Dedicated NOC services can provide round-the-clock monitoring and management, acting as an extension of the MSP's own team. This ensures that critical alerts are never missed and that immediate action can be taken, even outside of normal business hours. The combination of in-house scripting and outsourced NOC support offers a flexible and powerful automation framework.

Monitoring and Alert Management

ConnectWise RMM excels in intelligent monitoring and alert management, providing MSPs with real-time insights into the health and performance of client systems. The platform continuously monitors various parameters across all managed devices, including CPU usage, memory utilization, disk space, network connectivity, and the status of critical services. This intelligent monitoring goes beyond simple uptime checks, offering deep visibility into system performance and potential issues. For instance, it can detect abnormal resource consumption that might indicate a malware infection or a failing hardware component.

When the system identifies an issue or a predefined threshold is breached, ConnectWise RMM triggers alerts. These alerts can be customized to notify the appropriate personnel through various channels, such as email, SMS, or direct integration with a Professional Services Automation (PSA) tool. This ensures that MSPs are aware of problems as soon as they occur, enabling them to respond proactively and prevent minor issues from escalating into major incidents. The Pro plan enhances these capabilities with advanced intelligent monitoring, offering even more granular control and deeper insights into system performance.

In addition to general system monitoring, the Pro plan also introduces specialized monitoring features like network monitoring and backup monitoring. Network monitoring allows MSPs to keep a close eye on the performance and availability of client network devices, including routers, switches, and firewalls. This helps ensure stable network connectivity and identifies any bottlenecks or outages. Backup monitoring is equally critical, verifying that client data backups are completing successfully and can be restored if needed. This provides peace of mind for both the MSP and the client, knowing that critical data is protected.

Security and Integration

Security is a paramount concern for MSPs, and ConnectWise RMM incorporates excellent security policies to protect client environments. These policies include robust access controls, encryption for data in transit and at rest, and features that help enforce security best practices across all managed endpoints. The automated patch management, mentioned earlier, is a key security feature, as it ensures that systems are always protected against the latest known vulnerabilities. The platform's focus on secure remote access and data handling helps MSPs maintain compliance and safeguard sensitive client information.

ConnectWise RMM also offers integrated remote access and reporting software. The integrated remote access allows technicians to securely connect to client devices from anywhere, facilitating quick troubleshooting and support. This seamless integration means MSPs do not need separate tools for remote access, simplifying their tech stack and improving workflow efficiency. The reporting capabilities provide detailed insights into system performance, patch status, and alert history, enabling MSPs to demonstrate the value of their services to clients and make informed decisions about IT strategy.

Furthermore, the Essential plan includes several third-party integrations. These integrations allow ConnectWise RMM to connect with other essential tools in an MSP's technology stack, such as PSA software, antivirus solutions, and other specialized monitoring tools. This ecosystem approach ensures that ConnectWise RMM can fit seamlessly into an MSP's existing workflow, enhancing functionality and data exchange between different platforms. The ability to integrate with various third-party applications makes ConnectWise RMM a flexible and adaptable solution for diverse MSP needs.

How Does ConnectWise RMM Pricing Work?

Understanding the pricing structure of an RMM tool is vital for small MSPs, as budget constraints often play a significant role in their software choices. ConnectWise RMM offers a tiered pricing model designed to cater to different levels of need and budget, providing flexibility while also presenting some considerations regarding customization and support. The company aims to provide value for teams of all sizes, from small businesses to larger enterprises, through its various plans.

ConnectWise RMM Plans

ConnectWise RMM offers three distinct plans: Essential, Pro, and Premium. Each plan is designed to build upon the features of the preceding one, providing increasing levels of functionality and support. The Essential plan serves as the entry-level option, providing core RMM capabilities that are fundamental for remote monitoring and management. This plan includes crucial features such as automated OS and third-party patching, AI scripting, intelligent monitoring, and several third-party integrations. For many small and medium-sized businesses (SMBs) and MSPs, the Essential plan is often found to be sufficient, offering a strong foundation for managing client IT environments efficiently. It provides the necessary tools to automate routine tasks, monitor system health, and respond to basic alerts, making it a practical starting point for MSPs entering the RMM market or those with simpler IT management needs.

Should an MSP require more advanced capabilities, the Pro plan offers additional features beyond what is included in the Essential tier. Upgrading to the Pro plan provides advanced intelligent monitoring, which allows for more granular control and deeper insights into system performance. This enhanced monitoring can be crucial for MSPs managing more complex IT infrastructures or those requiring more sophisticated analytics to predict and prevent issues. Furthermore, the Pro plan introduces dedicated network monitoring, enabling MSPs to monitor the health and performance of client network devices like routers, switches, and firewalls. This ensures network stability and helps identify connectivity issues proactively. Backup monitoring is also a key addition in the Pro plan, verifying the success of client data backups and ensuring data recoverability, which is a critical aspect of disaster recovery planning for any business.

While the research outlines the Essential and Pro plans, it also mentions a Premium plan, suggesting an even higher tier of service and features for MSPs with the most demanding requirements. Although specific details for the Premium plan are not provided in the research, it is reasonable to infer that it would offer the most comprehensive set of features, potentially including advanced security services, enhanced support options, or deeper integrations tailored for large-scale operations or highly specialized environments. This tiered approach allows MSPs to choose a plan that aligns with their current operational needs and budget, with the option to scale up as their business grows or their client requirements become more complex.

Pricing Structure and Support Limitations

ConnectWise RMM employs an on-demand pricing model, which means that the cost is typically based on the number of endpoints or devices being managed. While this model can be flexible for MSPs with fluctuating client counts, it is noted that the pricing isn't customizable. This implies that while the cost scales with usage, there may be less room for negotiation or tailoring specific pricing packages beyond the standard tiers. Small MSPs should carefully evaluate their anticipated growth and client base to understand how this on-demand, non-customizable pricing will impact their long-term budget. The lack of customizability might mean that certain features are bundled even if not fully utilized by a very small MSP, or that scaling up might involve larger jumps in cost than a custom plan might offer.

Another important consideration for small MSPs, particularly those just starting or operating on tight budgets, is the customer support structure for the entry-level plan. The research explicitly states that there is "no customer support on weekends on the entry-level plan." This limitation can be a significant factor for MSPs that provide 24/7 support to their clients or those who perform maintenance tasks during off-peak hours, which often include weekends. For an MSP whose clients experience an IT emergency on a Saturday or Sunday, not having direct ConnectWise support could lead to delays in resolution, potentially impacting client satisfaction and service level agreements (SLAs). While the Essential plan is designed to be sufficient for most small and medium-sized businesses and MSPs, this support caveat highlights a potential challenge that needs to be considered. MSPs relying on the Essential plan may need to build their internal expertise or have robust self-service knowledge to handle weekend issues, or consider upgrading to a higher plan that offers extended support hours if 24/7 vendor support is critical to their operations.

Is Kaseya VSA a Good Alternative for Small MSPs?

Kaseya VSA represents another prominent Remote Monitoring and Management (RMM) solution in the competitive market, often considered by small MSPs as an alternative to other platforms. It has established itself as a significant player in the IT outsourcing and managed services industry, offering a robust set of tools designed for the remote monitoring and management of IT infrastructure. For small MSPs evaluating their RMM options, Kaseya VSA provides a comprehensive platform that can address many of their operational needs, particularly concerning automation, security, and device management.

Overview of Kaseya VSA

Kaseya VSA is specifically engineered to enable MSPs to manage client endpoints, servers, and networks from a centralized console. This capability is fundamental for small MSPs who need to efficiently oversee multiple client environments without the logistical challenges of on-site visits for every task. The platform is known for its automation features, which help MSPs streamline routine maintenance, patch management, and system configurations. By automating these tasks, Kaseya VSA allows small MSPs to enhance their efficiency, reduce the potential for human error, and free up their technicians to focus on more complex, strategic projects. This automation is crucial for scaling operations and maintaining high service levels with a limited team.

The solution is designed to provide comprehensive remote control capabilities, allowing technicians to access and troubleshoot client devices securely and efficiently. This integrated remote access is a cornerstone of effective RMM, enabling quick problem resolution and minimizing downtime for clients. Kaseya VSA also offers strong monitoring features, providing real-time insights into system health and performance. This proactive monitoring helps MSPs identify and address issues before they escalate, ensuring continuous operation for their clients. The ability to monitor various metrics, from hardware performance to software status, allows MSPs to maintain a high degree of control over their clients' IT environments. For more details, see ConnectWise RMM Customer Reviews.

Security is another critical aspect where Kaseya VSA focuses its efforts. The platform includes features that support endpoint security, vulnerability management, and patch deployment. These security-centric capabilities are essential for small MSPs responsible for protecting sensitive client data and ensuring compliance with industry regulations. By providing tools for automated patching and security configuration, Kaseya VSA helps MSPs mitigate cyber threats and maintain a strong security posture across all managed endpoints. This comprehensive approach to security is vital for building trust with clients and safeguarding their digital assets.

Evaluating Kaseya VSA for Small MSPs

For small MSPs, evaluating Kaseya VSA involves considering its feature set against their specific needs, budget, and desired level of complexity. One of the primary advantages of Kaseya VSA is its comprehensive nature, offering a wide array of tools within a single platform. This can simplify the IT stack for MSPs, reducing the need for multiple disparate solutions and improving overall workflow integration. The platform's reputation in the market as a robust RMM solution suggests its capability to handle diverse IT management challenges.

However, the suitability of Kaseya VSA for a small MSP also depends on factors like ease of use, learning curve, and the level of support provided. While powerful, comprehensive tools can sometimes have a steeper learning curve, which might be a consideration for smaller teams with limited training resources. Small MSPs should also investigate Kaseya's pricing structure to ensure it aligns with their budget constraints and offers scalability as their business grows. The overall value proposition, including the cost of ownership, training, and ongoing support, should be carefully weighed.

To assist with this decision, users can find customer reviews for Kaseya VSA on platforms like Capterra and SoftwareReviews. These reviews provide valuable insights from actual users regarding the product's performance, usability, customer support, and overall satisfaction. For example, Kaseya VSA Customer Reviews offers perspectives on real-world experiences with the software. Similarly, Kaseya VSA Customer Reviews 2026 | Remote Monitoring and Management provides additional user feedback that can help small MSPs make an informed decision. These reviews often highlight specific pros and cons from the perspective of other MSPs, offering practical insights that marketing materials might not cover. Consulting these resources is a crucial step in determining if Kaseya VSA is the right fit for a small MSP's unique operational requirements and client base.

What Should Small MSPs Look for in an RMM Tool?

When a small MSP is evaluating Remote Monitoring and Management (RMM) tools, several key factors should guide their decision-making process. The right RMM solution can significantly impact an MSP's operational efficiency, service quality, and overall profitability. Therefore, a careful assessment of features, scalability, security, and support is paramount to selecting a tool that not only meets current needs but also supports future growth. Small MSPs, with their often limited resources and specific client demands, need a tool that offers maximum value and streamlines their daily operations.

Essential Features for Efficiency

Automation capabilities are at the top of the list for any small MSP considering an RMM tool. Repetitive tasks, such as patch management for operating systems and third-party applications, consume valuable technician time. An RMM tool that can automate these processes ensures that client systems are consistently updated and secure without requiring constant manual intervention. For example, ConnectWise RMM offers automated OS and third-party patching, which is a critical feature for maintaining system health and security. Beyond patching, robust scripting capabilities are crucial. These allow MSPs to create custom scripts for a wide range of tasks, from deploying software to troubleshooting common issues, further enhancing operational efficiency. AI scripting, as seen in ConnectWise RMM, can take this a step further, enabling more intelligent and adaptive automation.

Intelligent monitoring and alert management are equally critical. A good RMM tool should provide comprehensive visibility into the health and performance of all managed devices. This includes monitoring CPU usage, memory, disk space, network activity, and the status of critical services. More importantly, it should be able to intelligently detect anomalies and trigger immediate alerts when predefined thresholds are met or issues arise. This proactive approach allows MSPs to address problems before they impact client operations, minimizing downtime and improving client satisfaction. The ability to customize these alerts and integrate them with a ticketing system (often part of a Professional Services Automation, or PSA, tool) is also a significant advantage. This ensures that the right technician is notified at the right time, leading to quicker resolution.

A consolidated dashboard for data and reporting is another essential feature. Small MSPs often manage diverse client environments, and having all critical information presented in a single, easy-to-understand interface simplifies management. The dashboard should provide a clear overview of system health, active alerts, patch status, and other key metrics. Furthermore, strong reporting features are necessary for communicating value to clients and for internal performance analysis. Detailed reports on uptime, security posture, and maintenance activities help MSPs demonstrate the effectiveness of their services and justify their fees. ConnectWise RMM, for instance, provides a cross-platform dashboard that compiles diverse data and consolidates it into meaningful reports, making it an easy-to-navigate tool.

Security, Scalability, and Support

Robust security policies are non-negotiable for any RMM tool. MSPs are entrusted with managing sensitive client data and systems, making the security of their RMM platform paramount. The tool should offer features like secure remote access, multi-factor authentication, and encryption for data in transit and at rest. It should also facilitate the enforcement of security best practices across client endpoints, such as strong password policies and antivirus deployment. Excellent security policies, like those integrated into ConnectWise RMM, help protect client environments from cyber threats and ensure compliance with industry standards. MSPs must ensure that the RMM tool itself is secure and that it helps them secure their clients.

Scalability is another crucial consideration. A small MSP today might grow significantly in the future, adding more clients and managing a larger number of endpoints. The chosen RMM tool should be able to scale seamlessly with this growth without requiring a complete overhaul of the MSP's operations. This means the platform should be able to handle an increasing volume of devices and data, and its pricing model should be flexible enough to accommodate expansion without becoming cost-prohibitive. An RMM tool that offers different plans, like ConnectWise RMM's Essential, Pro, and Premium tiers, allows MSPs to upgrade their functionality as their needs evolve, ensuring that the tool remains a viable solution as the business expands.

Finally, the quality of vendor support is a critical factor, especially for small MSPs who may not have extensive in-house expertise for complex troubleshooting. Access to reliable customer support, including technical assistance and training resources, can make a significant difference in an MSP's ability to maximize the value of their RMM tool. While some entry-level plans might have limitations, such as no weekend customer support on the entry-level plan for ConnectWise RMM, MSPs must weigh these limitations against their operational requirements. For instance, if 24/7 client support is a core offering, then ensuring the RMM vendor provides adequate support for the MSP's chosen plan is essential. Access to dedicated NOC services, as offered by ConnectWise, can also act as an extension of the MSP's own support capabilities, providing an additional layer of reliability.

Frequently Asked Questions

What is the primary function of an RMM tool for an MSP?

The primary function of an RMM tool for an MSP is to remotely monitor and manage client IT infrastructure from a central location. This includes automating tasks like patch management, proactively monitoring system health, and providing remote access for troubleshooting. For example, ConnectWise RMM helps teams automate various tasks through scripting and NOC services, consolidating diverse data into meaningful reports for efficient management.

Which ConnectWise RMM plan is recommended for small MSPs?

The Essential plan of ConnectWise RMM is generally recommended for most small and medium-sized businesses and MSPs. This entry-level plan includes core features such as automated OS and third-party patching, AI scripting, intelligent monitoring, and several third-party integrations. It provides a solid foundation for managing client IT environments without the need for more advanced features found in the Pro or Premium plans.

Does ConnectWise RMM offer weekend customer support?

ConnectWise RMM does not offer customer support on weekends for its entry-level Essential plan. MSPs on this plan should be aware of this limitation and plan their support strategies accordingly, especially if they provide 24/7 services to their clients. Higher-tier plans may offer extended support options, but this is a key consideration for smaller MSPs on the Essential plan.

What awards has ConnectWise RMM won recently?

ConnectWise RMM recently won the 2024 Channel Futures MSP 501 Gala Award in the ‘Preferred vendor’ category for its RMM product. Additionally, ConnectWise has won 25 other awards in 2024 across various categories, highlighting its strong reputation, reliability, and effectiveness in the industry. These accolades speak to the quality and value of the RMM solution.

Where can I find customer reviews for Kaseya VSA?

Customer reviews for Kaseya VSA can be found on several reputable platforms. For example, you can find user feedback and ratings on Kaseya VSA Customer Reviews and Kaseya VSA Customer Reviews 2026 | Remote Monitoring and Management. These reviews offer valuable insights from other MSPs who have used the product, helping potential users make informed decisions.