Last updated: April 2026
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Quick Answer
- ConnectWise, a company founded in 1982, provides award-winning RMM and PSA software.
- The platform offers automated OS and third-party patching, AI scripting, and intelligent monitoring capabilities.
- It features a consolidated informational dashboard that brings together diverse data for meaningful reports.
- ConnectWise earned 25 awards in 2024 across various categories, in addition to winning the 2024 Channel Futures MSP 501 Gala Award.
ConnectWise Manage is a comprehensive Professional Services Automation (PSA) solution designed to help Managed Service Providers (MSPs) streamline their operations. This platform, developed by ConnectWise, an IT solutions provider established in 1982, integrates various functions crucial for managing an IT services business. It combines the power of PSA with Remote Monitoring and Management (RMM) capabilities, offering a well-rounded solution for IT professionals worldwide TechRadar ConnectWise RMM review. The company's commitment to innovation and effectiveness is evident through its numerous accolades. In 2024 alone, ConnectWise was honored with the Channel Futures MSP 501 Gala Award in the 'Preferred vendor' category for its RMM product. This was one of 25 awards the company received that year, showcasing its strong reputation and reliability in the industry.
What is ConnectWise Manage?
ConnectWise Manage is a Professional Services Automation (PSA) platform that helps IT service providers, particularly Managed Service Providers (MSPs), run their businesses more efficiently. It brings together tools for project management, billing, help desk, and customer relationship management into one integrated system. ConnectWise has a long history in the IT solutions space, having been founded in 1982 TechRadar ConnectWise RMM review. This makes it one of the most experienced players in the industry.
A Legacy of IT Solutions
ConnectWise began its journey as an IT solutions provider decades ago. Over the years, the company has continuously evolved its products to meet the changing needs of IT professionals. This extensive experience means that ConnectWise has a deep understanding of the challenges and requirements faced by MSPs. Their software is built on a foundation of practical industry knowledge, aiming to simplify complex operational workflows. The development of ConnectWise Manage reflects this commitment to providing robust and reliable tools that support the entire lifecycle of IT service delivery. From initial client engagement to ongoing support and billing, the platform is designed to handle key aspects of an MSP's daily operations.
Award-Winning Software
The quality and effectiveness of ConnectWise's offerings are recognized by industry experts. The company's RMM and PSA software has received significant recognition. In 2024, ConnectWise was awarded the Channel Futures MSP 501 Gala Award. This specific award was given in the 'Preferred vendor' category for its RMM product, highlighting its standing among managed service providers. Beyond this prestigious award, ConnectWise also earned 25 other awards in 2024 across various categories TechRadar ConnectWise RMM review. These numerous accolades speak to the software's reputation, reliability, and overall effectiveness in the competitive IT solutions market. Such consistent recognition underscores the value that ConnectWise products, including ConnectWise Manage, bring to businesses of all sizes. The awards confirm the company's position as a leader in providing tools that help IT teams automate tasks and manage their services more effectively. The continuous improvement of its products has helped IT professionals worldwide.
Understanding PSA and RMM Integration
ConnectWise Manage operates as a PSA solution, which is critical for the administrative and business management side of an MSP. It handles tasks like service ticketing, time tracking, project billing, and customer contract management. However, its true strength often comes from its integration with Remote Monitoring and Management (RMM) capabilities. While the core product is PSA, ConnectWise offers RMM tools that work seamlessly with Manage. RMM allows IT teams to monitor and manage client endpoints, networks, and servers remotely. This includes tasks like automated patch management, system health checks, and proactive alert generation. The combination of PSA and RMM within the ConnectWise ecosystem means that MSPs can manage both the business aspects and the technical delivery of their services from a unified platform. This integration helps to reduce manual efforts and improve overall service efficiency, making it a well-rounded solution for IT professionals. For instance, a service ticket created in ConnectWise Manage can directly trigger actions or gather data from the RMM side, streamlining the resolution process. This comprehensive approach helps teams automate various tasks through scripting and dedicated Network Operations Center (NOC) services, according to TechRadar.
How Does ConnectWise Manage Work?
ConnectWise Manage works by centralizing various operational aspects for IT service providers, primarily through automation, intelligent monitoring, and data consolidation. It provides a unified platform where teams can automate tasks, monitor IT environments, and generate meaningful reports from diverse data sources. The system is designed to streamline day-to-day operations and enhance efficiency for MSPs.
Automating Tasks with Scripting and NOC Services
ConnectWise Manage helps teams automate various tasks. This automation is primarily achieved through scripting capabilities and dedicated Network Operations Center (NOC) services. Scripting allows IT professionals to create custom routines for repetitive tasks, such as software installations, system cleanups, or diagnostic checks. These scripts can be deployed across multiple client devices, saving significant time and reducing the potential for human error. For example, automated OS and third-party patching is a key feature, ensuring that client systems remain secure and up-to-date without constant manual intervention. AI scripting further enhances these automation capabilities, allowing for more complex and adaptive task execution. The availability of dedicated NOC services means that round-the-clock monitoring and management can be outsourced or supplemented, providing an additional layer of support and automation for critical IT infrastructure. This combination of in-house scripting and professional NOC support helps MSPs maintain high service levels and respond proactively to issues.
Consolidated Data and Reporting
A core component of ConnectWise Manage's functionality is its cross-platform dashboard. This dashboard is designed to compile diverse data from various sources and consolidate it into meaningful reports. For an MSP, this means that information from ticketing systems, project management modules, billing, and RMM tools can all be viewed and analyzed in one place. The consolidation of data provides a holistic view of business operations, client health, and team performance. Managers can quickly assess key metrics, identify trends, and make informed decisions. The reports generated from this consolidated data are crucial for understanding profitability, service efficiency, and client satisfaction. This integrated approach to data management helps to eliminate information silos and provides a clear, actionable overview of the business. The unified UIs across multiple ConnectWise products also make the tool easy to navigate, even for those using several of the company's offerings TechRadar ConnectWise RMM review. This ease of navigation contributes to better data utilization and reporting.
Intelligent Monitoring and Alert Management
ConnectWise Manage incorporates intelligent monitoring and alert management systems to keep IT environments stable and secure. The software continuously monitors client systems, networks, and applications for any anomalies or potential issues. This intelligent monitoring goes beyond simple uptime checks; it can detect performance bottlenecks, security threats, and hardware failures. When a critical event is detected, the system generates alerts, which are then routed to the appropriate IT personnel. This proactive approach allows MSPs to address issues before they escalate into major problems, minimizing downtime and impact on client operations. The alert management system can be configured to prioritize different types of alerts, ensuring that the most critical issues receive immediate attention. For example, the Pro plan offers advanced intelligent monitoring, network monitoring, and backup monitoring, providing deeper insights and control over the IT infrastructure. This comprehensive monitoring capability is a strong choice for a well-rounded RMM solution. The system's ability to provide proactive insights into IT environments is a significant benefit for MSPs aiming for high service availability.
Integrated Remote Access and Reporting
ConnectWise Manage also features integrated remote access and reporting software. Remote access capabilities are essential for MSPs, allowing technicians to securely connect to client devices from any location. This enables efficient troubleshooting, maintenance, and support without the need for on-site visits. The integration of remote access within the PSA platform means that technicians can easily link remote sessions to service tickets, track time spent, and record actions taken, all within a single workflow. This improves accuracy in billing and provides a clear audit trail for compliance and accountability. The reporting software further complements these features by providing detailed insights into remote support activities, system performance, and client IT health. These reports help MSPs demonstrate value to their clients, identify areas for improvement, and optimize their service delivery strategies. The platform's informative dashboards, coupled with unified UIs, contribute to an easy-to-navigate tool, even when using multiple ConnectWise products. This integrated approach ensures that all aspects of IT service delivery are interconnected and manageable through a cohesive interface.
What Are the Key Features of ConnectWise Manage?
ConnectWise Manage comes with a robust set of features designed to support and automate various aspects of an MSP's operations. These features range from core IT management capabilities like patching and monitoring to operational efficiencies such as scripting and strong security policies. The goal is to provide a comprehensive toolset that helps MSPs deliver high-quality services efficiently and securely.
Automated OS and Third-Party Patching
One of the most critical features for maintaining secure and stable IT environments is automated patch management. ConnectWise RMM, which integrates with Manage, offers automated OS and third-party patching. This means the system can automatically detect, download, and apply updates for operating systems (like Windows or macOS) and a wide range of third-party applications. Automated patching helps to close security vulnerabilities promptly, protect against cyber threats, and ensure software compatibility. It significantly reduces the manual effort required from IT teams, allowing them to focus on more strategic tasks. This feature is particularly valuable for MSPs managing numerous client endpoints, as it ensures consistent and timely updates across all managed systems without needing individual intervention for each device. The ability to automate patch management is a cornerstone of proactive IT maintenance.
AI Scripting for Task Automation
ConnectWise provides advanced automation capabilities through AI scripting. This feature allows IT professionals to automate a wide array of tasks beyond simple patching. AI scripting enables the creation of complex workflows and intelligent responses to system events. For instance, scripts can be designed to automatically restart services, clear temporary files, run diagnostic tools, or even provision new devices based on predefined conditions. The "AI" aspect suggests a more intelligent and adaptive approach to automation, potentially learning from past actions or system states to optimize task execution. This level of automation helps MSPs improve efficiency, reduce operational costs, and ensure consistent service delivery. It also frees up technicians from repetitive manual work, allowing them to handle more intricate client issues that require human expertise. According to TechRadar, "From automated patch management to AI scripting, there’s a lot you can do with ConnectWise." TechRadar ConnectWise RMM review.
Intelligent Monitoring for Proactive Insights
Intelligent monitoring is another cornerstone feature of ConnectWise Manage. This system continuously watches over client IT environments, including servers, workstations, and network devices. It goes beyond basic checks to provide proactive insights into system health, performance, and potential issues. The monitoring capabilities can detect anomalies, predict potential failures, and identify security threats before they cause significant disruption. For example, it can monitor CPU usage, disk space, memory utilization, and network traffic, alerting technicians if any metrics exceed predefined thresholds. This proactive approach allows MSPs to address problems before they impact end-users, enhancing client satisfaction and minimizing downtime. The Essential plan includes intelligent monitoring, while the Pro plan offers advanced intelligent monitoring, providing even deeper insights and more granular control over the monitored environment. This capability is crucial for maintaining high levels of service availability and performance. For more details, see ConnectWise RMM Capterra reviews.
Dedicated NOC Services
For MSPs needing additional support or extended coverage, ConnectWise offers dedicated NOC (Network Operations Center) services. A NOC provides 24/7 monitoring and management of IT infrastructure, handling alerts, performing routine maintenance, and responding to critical incidents. By leveraging dedicated NOC services, MSPs can ensure that their clients' systems are continuously monitored and maintained, even outside of regular business hours. This is particularly beneficial for smaller MSPs that may not have the resources for an in-house 24/7 team. The NOC services can help with tasks like alert triage, patch deployment, backup verification, and incident response, providing an extra layer of operational support. This ensures that client environments remain stable and secure around the clock, improving reliability and freeing up the MSP's internal team to focus on strategic growth and client relationships. TechRadar specifically mentions "Dedicated NOC services" as a benefit of ConnectWise.
Excellent Security Policies
Security is a paramount concern for any IT service provider, and ConnectWise Manage incorporates excellent security policies to protect data and systems. While the specifics of these policies are broad, they typically encompass measures like secure data transmission, access controls, user authentication, and regular security audits. The platform is designed to help MSPs comply with various security standards and best practices, ensuring that client data is protected from unauthorized access, breaches, and other cyber threats. This includes secure remote access protocols, encryption for sensitive information, and robust user management features that allow MSPs to control who can access specific functions and data within the system. Strong security policies are crucial for building trust with clients and safeguarding their valuable IT assets. The emphasis on excellent security policies makes ConnectWise a reliable choice for managing sensitive IT operations.
Unified UIs for Seamless Navigation
Navigating complex software can be a challenge, especially when an MSP uses multiple tools from the same vendor. ConnectWise addresses this with unified UIs (User Interfaces) across its suite of products. This means that if an MSP uses ConnectWise Manage, ConnectWise RMM, and other ConnectWise solutions, the look, feel, and navigation logic will be consistent across all of them. Unified UIs reduce the learning curve for new users, improve overall user experience, and increase efficiency. Technicians can move seamlessly between different modules or applications without having to re-learn interface conventions. This consistency helps streamline workflows and ensures that users can quickly find the information and tools they need. The informative dashboards, coupled with these unified UIs, make ConnectWise an easy-to-navigate tool, even for those managing multiple products. This design philosophy contributes significantly to the overall usability and adoption of the ConnectWise ecosystem within an MSP's operations.
What Are ConnectWise Manage's Pricing Plans?
ConnectWise Manage offers a structured approach to pricing, providing different tiers to accommodate the varied needs of Managed Service Providers (MSPs). The company offers three distinct plans: Essential, Pro, and Premium. These plans are designed to scale with a business, offering more advanced features as users move up the tiers. However, it's important to note that the pricing structure is on-demand and not customizable, which can be a key consideration for some businesses.
The Essential Plan: Entry-Level Features
The Essential plan is ConnectWise's entry-level offering. It provides a foundational set of features that are crucial for most small and medium-sized businesses (SMBs) and MSPs. This plan includes core functionalities such as automated OS and third-party patching, which helps keep client systems secure and up-to-date. It also features AI scripting, allowing for the automation of various routine tasks, thereby improving efficiency. Intelligent monitoring is another key component, providing proactive insights into IT environments and helping to identify issues before they become critical. Additionally, the Essential plan supports several third-party integrations, allowing it to connect with other essential business tools. For many organizations just starting with professional services automation or those with simpler IT environments, the Essential plan is often sufficient. It provides a solid base for managing client IT services without overwhelming them with overly complex features.
Upgrading to the Pro Plan for Advanced Capabilities
For businesses that require more advanced monitoring and management capabilities, ConnectWise offers the Pro plan. This tier includes all the features available in the Essential plan but adds significant enhancements. Key additions in the Pro plan include advanced intelligent monitoring, which provides deeper insights and more granular control over the monitored IT infrastructure. It also introduces network monitoring, allowing MSPs to keep a close eye on network performance, security, and availability. Backup monitoring is another critical feature of the Pro plan, ensuring that client data backups are successfully completed and can be restored if needed. These additional features are particularly beneficial for MSPs managing more complex IT environments, larger client bases, or those with stricter service level agreements (SLAs). The Pro plan equips businesses with more sophisticated tools to maintain high service quality and respond effectively to a wider range of technical challenges.
The Premium Plan: Comprehensive Solutions
While the research does not detail the specific features of the Premium plan, it is positioned as the highest tier offered by ConnectWise. Typically, a "Premium" offering would encompass all features from the Essential and Pro plans, along with additional advanced functionalities, enhanced support options, or perhaps higher usage limits. This plan would cater to larger MSPs, enterprises, or those with highly complex and demanding IT management requirements. It would likely include the most comprehensive suite of tools for automation, monitoring, security, and reporting, providing an all-encompassing solution for the most sophisticated IT service operations. The Premium plan ensures that even the largest and most demanding organizations can leverage ConnectWise for their extensive IT management needs.
Pricing Structure and Support Considerations
ConnectWise operates on an on-demand pricing model, which means that the cost is determined based on specific needs and usage. However, a notable aspect of this model is that it is not customizable TechRadar ConnectWise RMM review. This implies that while the pricing is tailored to demand, there might be less flexibility for negotiation or creating highly bespoke packages. For some MSPs, this lack of customization could be a consideration when budgeting for their software solutions. Another important point regarding pricing and plans relates to customer support. For the entry-level plan, customer support is not available on weekends. This means that businesses on the Essential plan would need to rely on self-service resources or wait until weekdays for direct support for any critical issues that arise over the weekend. This limitation on weekend support for entry-level users is an important factor for MSPs that provide 24/7 client support and may need immediate assistance from their software vendor. The overall value for money, however, is considered excellent for teams of all sizes, given the range of features from automated patch management to AI scripting.
Is ConnectWise Manage a Good Value for Money?
ConnectWise Manage, particularly when considering its integrated RMM capabilities, generally offers good value for money for teams of all sizes. This assessment is based on its comprehensive feature set, ease of navigation, and strong industry reputation, which is backed by numerous awards. The platform's ability to automate critical IT tasks and provide insightful data contributes significantly to its overall value proposition for Managed Service Providers (MSPs).
Comprehensive Features Drive Value
The value proposition of ConnectWise RMM, which works in conjunction with Manage, is strong due to its comprehensive features. The software includes essential functionalities such as automated OS and third-party patching. This alone can save countless hours of manual work for IT teams and ensure client systems are secure and up-to-date. Beyond patching, the inclusion of AI scripting allows for the automation of a wide array of tasks, from routine maintenance to complex system configurations. This level of automation directly translates into increased efficiency and reduced operational costs for MSPs. The intelligent monitoring capabilities provide proactive insights, helping to prevent issues before they impact clients. TechRadar states, "ConnectWise RMM offers excellent value for money for teams of all sizes. From automated patch management to AI scripting, there’s a lot you can do with ConnectWise." TechRadar ConnectWise RMM review. These robust functionalities mean that MSPs get a powerful toolkit for managing their IT services, leading to better service delivery and higher client satisfaction.
Ease of Use and Navigation
Beyond the breadth of features, the usability of ConnectWise contributes to its value. The platform features informative dashboards that consolidate diverse data into meaningful reports. This makes it easier for MSPs to gain a holistic view of their operations, client health, and team performance. Furthermore, ConnectWise utilizes unified UIs (User Interfaces) across its multiple products. This consistency makes the tool easy to navigate, even for users who work with several ConnectWise solutions simultaneously. An intuitive interface reduces the learning curve for new technicians and improves the efficiency of experienced users. When software is easy to use, it encourages higher adoption rates and ensures that MSPs can fully leverage its capabilities, maximizing their return on investment. The ability to quickly find information and execute tasks without struggling with a complex interface adds significant value to the overall user experience.
Industry Recognition and Reliability
ConnectWise's reputation and reliability are strong indicators of its value. The company, founded in 1982, has a long history in the IT solutions space, demonstrating sustained commitment and expertise. This experience has allowed ConnectWise to continuously introduce and improve products that have helped IT professionals worldwide. In 2024 alone, ConnectWise received the Channel Futures MSP 501 Gala Award in the 'Preferred vendor' category for its RMM product. This specific award highlights its favored status among managed service providers. In addition to this, ConnectWise won 25 other awards in 2024 across various categories TechRadar ConnectWise RMM review. This extensive recognition speaks volumes about the software's effectiveness and the company's standing in the industry. Such accolades build confidence in the product's quality and the vendor's reliability, assuring MSPs that they are investing in a proven and respected solution. The consistent positive feedback and awards underscore that ConnectWise is a trusted partner for IT service management.
Considerations for Value
While ConnectWise Manage offers excellent value, it is important for MSPs to consider their specific needs and budget. The on-demand pricing, while not customizable, aims to align costs with usage. However, the lack of weekend customer support for the entry-level plan might be a drawback for MSPs requiring 24/7 vendor assistance. Despite this, the core features like automated patch management, AI scripting, and intelligent monitoring provide a robust foundation that can significantly enhance an MSP's operational efficiency and service quality. The ability to automate complex tasks and gain actionable insights helps MSPs scale their operations and improve profitability. For many, the benefits of consolidated management, proactive monitoring, and strong security policies outweigh these considerations, making ConnectWise Manage a valuable investment for sustained growth and effective IT service delivery. For more details, see ConnectWise Automate customer reviews 2026.
How Does ConnectWise Compare to Other RMM Solutions?
While the provided research does not offer direct, side-by-side comparisons with specific competing RMM solutions like Kaseya VSA, it positions ConnectWise as a well-rounded and experienced player in the industry. ConnectWise's long history, comprehensive feature set, and numerous industry awards highlight its competitive standing. To understand its position relative to others, we can infer strengths based on its documented capabilities and market presence.
Experience and Industry Standing
ConnectWise was founded in 1982 TechRadar ConnectWise RMM review, making it one of the most experienced providers of IT solutions currently in the market. This extensive history suggests a deep understanding of the evolving needs of IT professionals and Managed Service Providers (MSPs). Such longevity in the industry often translates into mature, well-developed products that have undergone continuous refinement. For instance, ConnectWise has continually introduced and improved its products, which have helped IT professionals worldwide. This is a significant differentiator when comparing it to newer entrants or less established solutions. The company's consistent performance and adaptation over decades contribute to its reputation as a reliable and effective vendor.
In contrast, other RMM solutions like Kaseya VSA also have a significant presence. Kaseya VSA is a well-known Remote Monitoring and Management tool Kaseya VSA Review 2026. While a direct comparison of founding dates or specific historical milestones isn't provided, the general market perception is that both ConnectWise and Kaseya are long-standing competitors in the RMM/PSA space. Reviews for Kaseya VSA, similar to ConnectWise RMM reviews, can be found on platforms like Capterra Kaseya VSA Capterra reviews and SoftwareReviews Kaseya VSA Customer Reviews 2026. Gartner Peer Insights also features comparisons involving Kaseya Kaseya vs Persistent 2026. The existence of these platforms for both products indicates they are both prominent choices for MSPs.
Feature Set and Capabilities
ConnectWise RMM offers a robust set of features that make it a compelling choice. It helps teams automate tasks through scripting and dedicated NOC services. The platform provides a cross-platform dashboard that consolidates diverse data into meaningful reports. Key functionalities include intelligent monitoring and alert management, integrated remote access, and reporting software. ConnectWise RMM specifically provides automated OS and third-party patching, as well as AI scripting. Its excellent security policies are also highlighted. These features position ConnectWise as a comprehensive solution for remote monitoring and management. TechRadar notes that ConnectWise is "undoubtedly a good choice if you’re looking for a well-rounded RMM solution." TechRadar ConnectWise RMM review.
When considering other RMM solutions, they typically offer similar core functionalities such as monitoring, patch management, and remote control. For example, Kaseya VSA is also designed for remote monitoring and management. The differentiation often comes down to the depth of specific features, the user interface, integration capabilities with other tools (especially PSA), pricing models, and customer support. ConnectWise's emphasis on unified UIs across its product line, for instance, might offer a more seamless experience for users adopting multiple ConnectWise solutions, compared to a competitor whose RMM might not integrate as smoothly with their own PSA or other tools. The availability of dedicated NOC services is another strong point for ConnectWise that might not be universally offered by all competitors.
Awards and Recognition
ConnectWise's numerous awards in 2024, including the Channel Futures MSP 501 Gala Award for its RMM product and 25 other awards, speak volumes about its reputation and effectiveness. Such recognition from industry bodies and publications serves as a strong endorsement of the product's quality and the company's performance. These awards provide external validation that ConnectWise is highly regarded within the MSP community. This level of consistent recognition can be a significant factor for MSPs evaluating different RMM solutions, as it suggests a high degree of user satisfaction and industry influence. While other RMM solutions also receive awards, the sheer number of accolades for ConnectWise in a single year highlights its strong market position.
The choice between ConnectWise and other RMM solutions often depends on an MSP's specific operational needs, existing technology stack, budget, and preference for vendor ecosystem. ConnectWise’s strong foundation since 1982, its comprehensive feature set including automation and dedicated NOC services, and its consistent industry recognition make it a powerful contender in the RMM market. The integration of its PSA and RMM offerings into a unified platform aims to provide a cohesive experience for managing an entire IT service business. For those looking for a well-rounded and experienced provider, ConnectWise stands out as a strong option.
Frequently Asked Questions
What is ConnectWise Manage?
ConnectWise Manage is a Professional Services Automation (PSA) platform designed for Managed Service Providers (MSPs) and IT service companies. It helps manage business operations like service ticketing, project management, billing, and customer relationships. The company behind it, ConnectWise, was founded in 1982, making it a highly experienced provider in the IT solutions industry TechRadar ConnectWise RMM review.
What kind of awards has ConnectWise received?
ConnectWise has received significant industry recognition for its RMM and PSA software. In 2024, the company won the Channel Futures MSP 501 Gala Award in the 'Preferred vendor' category for its RMM product. Additionally, ConnectWise earned 25 other awards in 2024 across various categories, highlighting its strong reputation and effectiveness in the IT solutions market TechRadar ConnectWise RMM review.
Does ConnectWise offer different pricing plans?
Yes, ConnectWise offers three distinct pricing plans: Essential, Pro, and Premium. The Essential plan is an entry-level option suitable for most small and medium-sized businesses and MSPs, featuring automated OS and third-party patching, AI scripting, and intelligent monitoring. Upgrading to the Pro plan adds advanced features like network monitoring and backup monitoring.
What are the main features of ConnectWise RMM?
ConnectWise RMM, which integrates with Manage, offers a comprehensive set of features. These include automated OS and third-party patching, AI scripting for task automation, intelligent monitoring, and dedicated NOC (Network Operations Center) services. It also provides a consolidated informational dashboard and integrated remote access and reporting software TechRadar ConnectWise RMM review.
Is weekend customer support available for ConnectWise plans?
Customer support availability varies by plan. For the entry-level Essential plan, customer support is not available on weekends. This means users on this specific plan would need to seek assistance during weekdays for any issues requiring direct support from ConnectWise.
Sources
- https://www.capterra.com/p/239557/ConnectWise-RMM/reviews/
- https://www.techradar.com/pro/connectwise-rmm-review
- https://hr.mcleanco.com/software-reviews/products/connectwise-automate?c_id=269
- https://mspplus.com/blog/connectwise-rmm-vs-automate-a-detailed-breakdown-to-help-you-make-the-right-choice
- https://www.capterra.com/p/100303/Kaseya-VSA/reviews/
- https://www.softwarereviews.com/products/kaseya-vsa?c_id=269
- https://www.gartner.com/reviews/market/endpoint-management-tools/compare/kaseya-vs-persistent
- https://research.com/software/reviews/kaseya-vsa
Related Reading
- ConnectWise Automate RMM Review
- Atera RMM Review
- Autotask PSA Review
- Datto RMM Review
- NinjaOne RMM Review
— The MSP Directory Team