ABS - Advanced Business Solutions
Reviews
98% customer satisfaction; largest IT firm in Louisville; 65% of issues resolved in first 20 minutes; flat-rate billing with no long-term contracts
Contact & Hours
About ABS - Advanced Business Solutions
Advanced Business Solutions (ABS) is the largest IT firm in Louisville, Kentucky, with 30+ years in business serving 200+ companies across KY, IN, OH, and 15 additional states. Their Louisville-based help desk operates on a flat-rate model — clients pay the same rate regardless of escalation level, which eliminates the hidden-cost surprises common with tiered MSP billing. ABS offers a full managed IT stack: help desk, workstation and server support, network management, backup and disaster recovery, Microsoft 365 and Azure, vendor management, and Virtual CIO consulting. Their help desk resolves 65% of issues within the first 20 minutes and handles 95% of problems remotely, with on-site visits included at no additional charge for issues requiring physical presence. Emergency on-call support is available outside standard hours. The firm holds SOC 2 Non-CPA certification and operates under the EOS (Entrepreneurial Operating System) business framework, signaling a structured, process-driven operation. Month-to-month service agreements with 98% customer satisfaction further distinguish them from competitors that lock clients into multi-year contracts. ABS is a strong fit for Louisville-area businesses that want a proven, enterprise-grade MSP without the enterprise price tag. Their flat-rate billing, SOC 2 certification, and no-contract flexibility make them a low-risk choice for companies that have been burned by IT vendors before.
Services Menu
| Service | Price |
|---|---|
| Backup Disaster Recovery | Call for pricing |
| Helpdesk | Call for pricing |
| Network Management | Call for pricing |